Camera app troubleshooting
What each message on the VowPix Connect Sync screen means and how to fix it, and how to send us Diagnostics.
3 min
First tap Fix it step by step on the Sync screen. It detects your camera and shows the exact settings with pictures. If that does not solve it, find your message below.
Messages on the Sync screen
| You see | Fix |
|---|---|
| No camera detected | Turn on OTG in phone Settings (some phones switch it off by themselves). Use a data cable straight into the phone. Switch the camera on. |
| Allow USB access | Tap the button, then OK. Tick Always if Android offers it. |
| Camera is in the wrong USB mode | The camera connected as a card reader. Change its USB setting: see your camera's page. |
| Another app is holding the camera | Close Files and Gallery, unplug and plug in again, choose VowPix. |
| Not answering as a camera | Camera off or asleep, wrong USB mode, or a charge-only cable. Fix it and tap Reconnect. |
| Update the VowPix app | Install the latest VowPix Connect. Photos waiting on the phone are kept. |
Numbers on the Sync screen
| You see | Fix |
|---|---|
| Waiting goes up, nothing uploads, amber "Waiting for internet" | Turn on mobile data or Wi-Fi. Uploads restart by themselves. |
| Amber "Sign in again to upload" | Settings, sign out, sign in. Nothing is lost. |
| Failed above 0 | The reason is listed under the numbers. Tap Retry, or Remove if the photo is not needed. |
| "Photos from other events still queued" | Photos waiting for an event you are not shooting now (often a deleted event). Tap Clear them if you do not need them. |
| Red "Storage Plan Full" | Buy an add-on in My Plan, then tap Resume Uploads. |
| Uploads stop when the phone is locked | Tap Allow background running on the Sync screen. On Xiaomi, Oppo, Vivo, OnePlus and Realme also set the app's battery option to No restrictions. |
On the camera
| Problem | Fix |
|---|---|
| Canon shows a PC icon and the screen goes dark | Normal while connected. Keep shooting. |
| Camera disconnects after a few minutes | Turn off (or lengthen) Auto power off on the camera. |
| Older photos on the card are not uploaded | Turn on Upload photos already on the card. Photos already in the event are skipped. |
| Nikon drains the phone battery | Camera Setup → USB power delivery → Off. |
Send us Diagnostics
- On the Sync screen scroll down and tap Diagnostics.
- Tap Copy (or Share to send it straight to WhatsApp).
- Send it to us with your camera and phone model.
It shows what the phone sees on the cable and a timeline of what the app did, so we can usually tell you the fix from that alone.
Still stuck? Our team replies on WhatsApp and email within a working day. Contact support