# Camera app troubleshooting

> What each message on the VowPix Connect Sync screen means and how to fix it, and how to send us Diagnostics.

Section: Camera app (Android) · Source: https://www.vowpix.in/docs/camera-app/troubleshooting · Markdown: https://www.vowpix.in/docs/camera-app/troubleshooting.md

First tap **Fix it step by step** on the Sync screen. It detects your camera and shows the exact settings with pictures. If that does not solve it, find your message below.

## Messages on the Sync screen

| You see | Fix |
| --- | --- |
| **No camera detected** | Turn on **OTG** in phone Settings (some phones switch it off by themselves). Use a data cable straight into the phone. Switch the camera on. |
| **Allow USB access** | Tap the button, then **OK**. Tick **Always** if Android offers it. |
| **Camera is in the wrong USB mode** | The camera connected as a card reader. Change its USB setting: see your [camera's page](https://www.vowpix.in/docs/camera-app/overview). |
| **Another app is holding the camera** | Close Files and Gallery, unplug and plug in again, choose **VowPix**. |
| **Not answering as a camera** | Camera off or asleep, wrong USB mode, or a charge-only cable. Fix it and tap **Reconnect**. |
| **Update the VowPix app** | Install the latest VowPix Connect. Photos waiting on the phone are kept. |

## Numbers on the Sync screen

| You see | Fix |
| --- | --- |
| **Waiting** goes up, nothing uploads, amber "Waiting for internet" | Turn on mobile data or Wi-Fi. Uploads restart by themselves. |
| Amber "Sign in again to upload" | Settings, sign out, sign in. Nothing is lost. |
| **Failed** above 0 | The reason is listed under the numbers. Tap **Retry**, or **Remove** if the photo is not needed. |
| "Photos from other events still queued" | Photos waiting for an event you are not shooting now (often a deleted event). Tap **Clear them** if you do not need them. |
| Red "Storage Plan Full" | Buy an add-on in **My Plan**, then tap **Resume Uploads**. |
| Uploads stop when the phone is locked | Tap **Allow background running** on the Sync screen. On Xiaomi, Oppo, Vivo, OnePlus and Realme also set the app's battery option to **No restrictions**. |

## On the camera

| Problem | Fix |
| --- | --- |
| Canon shows a PC icon and the screen goes dark | Normal while connected. Keep shooting. |
| Camera disconnects after a few minutes | Turn off (or lengthen) **Auto power off** on the camera. |
| Older photos on the card are not uploaded | Turn on **Upload photos already on the card**. Photos already in the event are skipped. |
| Nikon drains the phone battery | Camera **Setup → USB power delivery → Off**. |

## Send us Diagnostics

1. On the Sync screen scroll down and tap **Diagnostics**.
2. Tap **Copy** (or **Share** to send it straight to WhatsApp).
3. Send it to us with your camera and phone model.

It shows what the phone sees on the cable and a timeline of what the app did, so we can usually tell you the fix from that alone.

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VowPix help docs: https://www.vowpix.in/docs · All guides in one file: https://www.vowpix.in/docs/all.md · Site overview for assistants: https://www.vowpix.in/llms.txt · Support: https://www.vowpix.in/docs/account/help-and-support