Help & support
How to reach the VowPix team, what to include in a ticket, and where to find answers fast.
1 min
Search first
Press <kbd>Ctrl</kbd> <kbd>K</kbd> on any docs page and type what you are trying to do or the error you see. Most answers are in Troubleshooting.
Raise a ticket
- In the dashboard open Help.
- Fill in your name, email and phone, and pick a Category (Technical, Billing, Feature request, Account or Other) and a Priority.
- Describe the problem. Include the event name, the gallery link and, if a guest reported it, the time and the phone model they used.
- Press Submit. You get a confirmation email, and a reply within one working day. Urgent tickets about a live event are picked up faster.
Faster help on WhatsApp
For something blocking a delivery today, message us on WhatsApp from the number shown on the Help page. Send the gallery link and a screenshot.
What to include for common issues
| Issue | Send us |
|---|---|
| Guest cannot find photos | The gallery link, the guest's selfie (if they agree) and one photo they appear in |
| Payment taken but plan not active | The Razorpay payment ID from the receipt email |
| Dropbox not syncing | The event name and the Dropbox folder path |
| Website not loading | Your subdomain, and whether it is marked Published on the Deployments page |
Still stuck? Our team replies on WhatsApp and email within a working day. Contact support